Frequently Asked Questions:
If you have any additional questions or need clarifications on any of the answers below, feel free to call us on 530.809.0466 M/F 9AM/5PM Pacific Time or send us an e-mail.
Shipping & Returns:
Q: Do you ship outside of the United States?
A: Yes, with a few exceptions, we ship worldwide
Q: Do you ship to Hawaii and Alaska?
A: Yes, of course! Free shipping & Exchange too. These orders are sent via USPS.
Q: Do you provide free shipping exchange to Hawaii/Alaska/Canada too?
A: Yes. Such beautiful places always deserve free shipping!
Q: How do I exchange and return merchandise?
A: We realize that shopping for clothes online in many cases will result in returns and exchanges. Therefore, every shipment we make includes
an UPS return shipping label for your convenience. If you decide to return or exchange simply tape the return label to the original box (if possible)
and drop off at a UPS store. You can e-mail or call us to schedule a UPS pickup at your residence. For additional information, see the "Shipping
and Returns" link on the bottom of the page. The process for Alaskan, Hawaiian and International customers is manual. Please contact PB&J Boutique to initiate returns.
Payment & Security:
Q: Do I have to create an account to complete my orders?
A: No, you do not need to create an account with us in order to shop or check out. Simply do not check the box "Would You Like To Create an Account?" and do not enter a username and password when checking out.
Q: I don't have a Paypal account, can I still buy products in your store?
A: Absolutely, no Paypal account is required. Paypal functions as a very secure middle layer between the major credit card companies and our store.
Q: On your "Privacy" page, you say that you don't store credit card information, what does this mean?
A: We have outsourced our credit card processing to the world class payment vendor Paypal. This means that the encrypted submission of your payment card information at the point of sale goes directly to Paypal. Therefore, we don't retain any information about your payment card.
Q: How can I know that my credit card payment or personal information entered is secure?
A: Our online is store is audited daily by the leading software/online security company McAfee. Additionally, at the checkout page or account login/creation pages, your browser will indicate either with the address bar starting in "HTTPS://" or a lock symbol on the top of your browser. This means that all information you are submitting is safely encrypted. To verify our encryption subscription you can click on the "SECURE SITE SSL by AlphaSLL" icon on the bottom left on our welcome page.
Welcome to our store and thank you for shopping PB&J!
|
